BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20260408T130000 DTEND;TZID=America/New_York:20260422T140000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:ALP Academy: Guest Experience DIY DESCRIPTION:Live Zoom Sessions: April 8\, 15\, and 22 at 1pm ET\n\nThis 3-week Lab helps lodging professionals intentionally design guest experiences that feel personal\, practical\, and memorable without adding unnecessary cost\, time\, or complexity to their operations.Through live Zoom sessions\, instructor demos\, and hands-on homework\, participants will explore how small\, thoughtful choices can create emotional connection\, increase perceived value\, and encourage repeat stays and loyalty.What We'll Cover\n\nWeek 1 Touches That Wow: Creating Emotional Connection at Key Guest Moments\nFocus on personal\, emotional touches that create connection throughout the guest journey.\n\nInstructor demo includes simple examples at different budget and effort levels.\nHomework: Add one "wow" touch to your arrival\, mid-stay\, or departure routine and share your idea\, photo\, or video.Week 2 Amenities Guests Actually Use (and Notice!)\nFocus on amenities that increase comfort\, reduce friction\, and elevate perceived value not just cost.\n\nInstructor demo highlights affordable\, adaptable amenity ideas for different property types.\nHomework: Plan one new amenity or upgrade an existing one and share your plan\, photo\, or video.Week 3 Designing Memorable Experiences\nGo beyond the room with low-lift\, high-impact experiences guests remember both onsite and offsite.\n\nInstructor demo includes creative onsite experiences and ways to leverage local partnerships.\nHomework: Design one onsite experience and one offsite experience for your guests and share your draft ideas.By the End of This Lab\, You'll Walk Away WithA customized guest experience toolkit you can immediately implement\, including:1 personal "wow" touch1 practical amenity plan2 memorable guest experience ideas (1 onsite and 1 offsite)Registration & PricingComplimentary for most ALP membersDigital Lodging Professional members register at $149 and nonmembers register at $199Register now X-ALT-DESC;FMTTYPE=text/html:


Live Zoom Sessions: April 8\, 15\, and 22 at 1pm ET


This 3-week Lab helps lodging professionals intentionally design guest experiences that feel personal\, practical\, and memorable&mdash\;without adding unnecessary cost\, time\, or complexity to their operations.

Through live Zoom sessions\, instructor demos\, and hands-on homework\, participants will explore how small\, thoughtful choices can create emotional connection\, increase perceived value\, and encourage repeat stays and loyalty.

What We&rsquo\;ll Cover

Week 1 &ndash\; Touches That Wow: Creating Emotional Connection at Key Guest Moments
Focus on personal\, emotional touches that create connection throughout the guest journey.

Instructor demo includes simple examples at different budget and effort levels.
Homework: Add one &ldquo\;wow&rdquo\; touch to your arrival\, mid-stay\, or departure routine and share your idea\, photo\, or video.

Week 2 &ndash\; Amenities Guests Actually Use (and Notice!)
Focus on amenities that increase comfort\, reduce friction\, and elevate perceived value&mdash\;not just cost.

Instructor demo highlights affordable\, adaptable amenity ideas for different property types.
Homework: Plan one new amenity or upgrade an existing one and share your plan\, photo\, or video.

Week 3 &ndash\; Designing Memorable Experiences
Go beyond the room with low-lift\, high-impact experiences guests remember&mdash\;both onsite and offsite.

Instructor demo includes creative onsite experiences and ways to leverage local partnerships.
Homework: Design one onsite experience and one offsite experience for your guests and share your draft ideas.

By the End of This Lab\, You&rsquo\;ll Walk Away With

A customized guest experience toolkit you can immediately implement\, including:

Registration &\; Pricing

LOCATION: UID:e.3409.1387463 SEQUENCE:3 DTSTAMP:20260406T034756Z URL:https://associationoflodgingprofessionals.growthzoneapp.com/event-calendar/Details/alp-academy-guest-experience-diy-1638684?sourceTypeId=Hub END:VEVENT END:VCALENDAR